FREE Domestic Shipping Over $80
Questions & Answers
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Shopping Information
How do I place an order?
Simply browse our collections, select the blind boxes or products you want, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information.
What payment methods are accepted?
We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure international payment options available at checkout.
Is my payment information secure?
Yes. We use industry-standard encryption and secure payment gateways to protect your personal and payment information.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast shipping. Please contact us immediately if you need to change or cancel your order. We cannot guarantee modifications once the order has been processed or shipped.
Will I receive an order confirmation?
Yes. After completing your purchase, you will receive an order confirmation email summarizing your order details.
How can I check the status of my order?
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. Use this number on the carrier’s website to track your package.
Payment Information
What payment methods do you accept?
We accept major credit and debit cards including Visa, MasterCard, American Express, as well as PayPal. Other secure international payment options may be available at checkout.
Is it safe to use my credit card on your website?
Yes. We use secure, encrypted payment gateways and industry-standard security measures to protect your payment information.
Can I pay with PayPal?
Yes, PayPal is accepted for all orders and offers an additional layer of buyer protection.
When will my credit card be charged?
Your card will be charged immediately when you complete your purchase and your order is confirmed.
Can I use multiple payment methods in one order?
Currently, we only accept one payment method per order.
What currency will I be charged in?
All prices and charges are in US Dollars (USD). Your bank or payment provider may apply currency conversion fees.
Orders and Returns
How can I place an order?
Browse our collection, add items to your cart, and follow the checkout instructions to complete your purchase.
Can I change or cancel my order?
Orders are processed quickly. Please contact us immediately if you wish to modify or cancel your order. Changes may not be possible once the order has been processed or shipped.
How can I track my order?
After shipping, we will email you a tracking number. Use it on the carrier’s website to check your package status.
When will I receive my refund?
Refunds are processed within 7 business days after we receive and inspect the returned items. Refunds will be issued to the original payment method.
How do I initiate a return?
Contact our support team with your order number and reason for return. We will provide instructions on how to proceed.
Who pays for return shipping?
Return shipping costs are generally the responsibility of the customer unless the item is defective or incorrectly sent.