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Information questions
Frequently Asked Questions
Can I choose which figure I get?
No, the surprise is part of the fun! Figures are randomly packed to keep the mystery and excitement alive.
Can I return or exchange an opened blind box?
Due to the nature of blind boxes, opened items cannot be returned or exchanged. If your blind box is unopened and in original condition, returns are accepted within 7 days of delivery (see our Return Policy for details).
How long does shipping take?
Shipping times vary by destination but typically take:
7–15 business days to the USA
10–20 business days to Europe
7–14 business days to Asia-Pacific
You will receive a tracking number once your order ships.
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times depend on your location.
Are there any customs fees or taxes?
International orders may be subject to customs duties and import taxes charged by your country. These are the buyer’s responsibility and are not included in the purchase price or shipping cost.
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