At toyspace, we’re more than just a blind box toy store — we’re collectors, designers, and fans ourselves. Our team is committed to delivering delightful surprises and outstanding customer service with every order.

👥 1. Who We Are

toyspace was founded by a small group of pop culture enthusiasts and toy designers who believe in the joy of mystery and collectible art. Our team includes:

  • 🎨 Product Designers – who work closely with independent artists and studios.

  • 📦 Operations Specialists – who ensure your order is processed and shipped quickly.

  • 💬 Customer Support Team – ready to answer any questions with speed and care.

  • 🎁 Community Managers – who engage with collectors around the world and bring you updates on the latest drops.

We are based in [Insert Location], but we work with partners and fulfillment centers globally.

💖 2. Our Service Commitments

We strive to provide a satisfying and safe shopping experience through:

  • Transparency – We clearly state product randomness, item availability, and return policies.

  • Speed – Most orders are processed within 1–3 business days.

  • Fairness – We treat each customer with respect, regardless of order size or location.

  • Responsiveness – Customer service inquiries are answered within 24–48 hours.

📩 3. Customer Support Channels

If you have any questions, our team is here to help.

  • 📧 Email: milamila20250702@outlook.com

  • 🌐 Live Chat: [Coming Soon / Insert if available]

  • 📱 Social Media: [Insert Instagram, Twitter, Discord, etc.]

Support hours:
Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)
We may respond outside hours during product launches or promotions.

🔁 4. Service Resolution Process

If something goes wrong, we follow a transparent 3-step resolution process:

  1. Acknowledge – We confirm receipt of your complaint within 24 hours.

  2. Investigate – We review the issue, including logistics, product condition, and order data.

  3. Resolve – We offer the best possible solution, whether refund, replacement, or store credit.

We aim to resolve most issues within 3 business days of report.

🚫 5. We Do Not Tolerate:

  • Abusive or threatening language toward our team

  • Fraudulent return/refund requests

  • Spam or harassment on customer channels

Such behavior may result in blocked accounts or service refusal under our Terms of Service.

💌 6. Join the Community

toyspace is built by collectors, for collectors. Join our newsletter or follow our social platforms to:

  • Get early access to limited drops

  • Participate in giveaways

  • Share your collection and feedback

Let’s build a kinder and more creative collector world, together.

🙏 7. Thank You

We sincerely thank you for supporting small creators and our independent toy studio. Every box we pack is done with care, and your joy is our mission.